1. Grievance Officer
Girija Shanker Tiwary
Proprietor, GS Tiwari
Email: support@gstiwari.com
Phone: +91 96802 56464
Acknowledgement within 48 hours; resolution within 30 days of receiving the complaint
2. How to complain
Email support@gstiwari.com with the subject "Grievance" and include your name, the email address of your account, what happened with dates, the payment reference if it concerns a payment, and any screenshots.
3. What the Grievance Officer handles
- your personal data: what is collected, how it is used, correction and deletion;
- account access, suspension or deletion;
- billing and refund disputes;
- complaints about what an assistant wrote;
- any other concern about your rights as a user or consumer.
4. Seller's details
Girija Shanker Tiwary, proprietor, trading as GS Tiwari
GSTIN: 08ADAPT3671M1Z2
A-6-604, Mahalaxmi Enclave, Kota, Rajasthan 324001, India
Phone: +91 96802 56464
Email: support@gstiwari.com
5. If you are not satisfied
If a complaint is not resolved within 30 days, you may approach the Data Protection Board of India for matters under the Digital Personal Data Protection Act, 2023, the consumer forums under the Consumer Protection Act, 2019, or the courts at Kota, Rajasthan.